Shipping Policy

The following method applies to the Continental United States only:

Standard shipping (4 – 6 business days)
Orders with an item subtotal less than $50.00 are charged a flat rate of $5.00.
Orders with an item subtotal greater than $50.00 are shipped free. These packages will be shipped via USPS.
Although we call this standard shipping these packages reach over 90% of the country within 4-7 business days!

Alaska and Hawaii Shipments
Packages 2 lbs and under – Flat Rate $5.99 Simply choose USPS Priority Mail for your shipping option.
Packages over 2 lbs – The charges are calculated based on the zip code and weight of the package and are assessed before you enter your credit card information.

International

We do not ship internationally at this time.

Same-day shipping deadline:

Orders placed Monday – Friday before 3pm ET usually ship the same day, as long as the product states in stock. Otherwise, they will ship next day. Our goal is always to get your order out to you as fast as possible, so if you have a change to your order after it has been placed please call us as soon as possible. We are constantly processing orders to get them out to you right away, so please contact us quickly!

Tracking Your Order
Please note all shipping methods come with a tracking number which will be emailed to the email address provided by you. We do not split shipments so if you order an out of stock item we will wait for that item to return to stock before shipping your order.

Protecting You Against Fraud

All orders go through a 3rd party fraud monitoring service. If your order is declined, we will email to let you know the reason behind it. This was done as we receive dozens of fraud attempts per day.

One dog at a time

Dogs are not just animals to us. They are an extension and parts of our families. We believe that a healthy diet can make the biggest difference in regards to ongoing health and supporting the natural ecosystem within dogs.

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